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Role based management of user privileges involves managers and resource owners throughout the company. For example, administrators use CA RCM to run a certification campaign, business managers must review the privileges of their workers. Similarly, if a manager requests access to a resource for one of their workers, the owner of that resource must review and approve the privilege.
CA RCM uses a ticket based system to implement these tasks. Managers in the company receive email notifications when CA RCM needs them to certify existing privileges or approve changes to privileges or roles. When they log in to the CA RCM portal, these tasks are packaged as tickets in their Inbox.
In most cases, managers complete the task by interacting with the ticket. For example, each business manager participating in a certification campaign receives a personalized ticket containing the privileges and links that they must review. They indicate their review decisions by clicking check boxes in the screens of the ticket.
The CA RCM server creates and maintains an Inbox for every user in the Permissions configuration file. This configuration file defines user accounts on the CA RCM portal.
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