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Download PDF Attachments

When you download and try to view a PDF attachment in CA SDM, the PDF file may not display correctly, or a blank window may appear after you upgrade to Adobe Acrobat release 7.0 or 8.0. With CA SDM, you can display the PDF file correctly by completing the following steps:

  1. Set the forceDecompressOnDownload parameter to YES in $NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\CAisd\WEB-INF\web.xml.

    Note: On Linux, $NX_ROOT is /opt/CAisd

  2. Restart the CA SDM services.