Establishing Support Structure › Status Transitions and Dependent Attribute Controls › Web Services Methods

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Web Services Methods

You can configure the following status transition and dependent attribute control SOAP web services methods:

getValidTransitions

Lists the transitions for a ticket. This method is modeled on the existing getValidTaskTransitions method, except that the argument can be a ticket or a status.

getDependentAttrControls

Lists the locked and required attributes for an attribute of an object that persistent id specified. The Status attribute is supported at this time.

Note: For more information about SOAP web services methods, see the Technical Reference Guide.