Administering Knowledge Management › Knowledge Management Roles and Functions › Documents and Users › Document Inbox

Document Inbox

The Knowledge Documents Inbox (and Group Inbox) on the CA SDM Scoreboard contains the documents that are assigned to you or your group. The Inbox is the central repository for documents in all statues including saved and assigned draft and rework-draft documents.

The Inbox is the day-to-day task container and it is an important tool for managing the approval process. When a document is created or updated, it is placed in an owner Inbox. Items that appear in an Inbox require the attention of the user as part of the publishing process. Until they are published, items in the Inbox may not appear as resolutions and are not added to the knowledge base. Regularly monitor your Inbox for new documents.