Configuring User Accounts › LDAP Directory Data › Verify LDAP Integration

Verify LDAP Integration

After you have installed the necessary LDAP options, CA SDM users can import LDAP data on a case-by-case basis, eliminating the need to fill in all the contact attribute fields manually.

To verify that LDAP integration is correctly configured, complete the following steps using the Web Interface. If you encounter problems, see Troubleshooting.

To verify that you can search for and import LDAP records

1. Select File, New Contact from LDAP on the Service Desk tab.

   The LDAP Directory Search window appears.

2. Specify filter criteria, and then click Search. For example, you could enter b% in the Last Name field to retrieve a list of the LDAP user entries with last names that begin with the letter B.

   Note: If your LDAP directory contains thousands of entries and you do not filter your search, your request attempts to retrieve all of the LDAP user records. This can cause the request to time-out and return zero records.

   Search results matching your filter criteria are displayed.

3. Select an entry.

   The Create New Contact window appears, populated with imported LDAP attribute values.

4. Click Save.

   The contact record is created.

To verify that you can update a contact using LDAP data

Note: Before performing this procedure, for test purposes you may want to use whatever LDAP editing tool you have available to change one or more attribute values in the entry you used for the previous procedure. You can verify that the contact is updated with the latest LDAP data.

1. Select Search, Contacts on the Service Desk tab.

   The Contact Search window appears.

2. Specify filter criteria to search for a contact that has a corresponding LDAP user entry. For example, you could search for the contact you created in the previous procedure.

   Search results matching your filter criteria are displayed.

3. Select the contact you want to update with LDAP data.

   The Contact Detail page appears, populated with the CA SDM contact information.

4. Click Edit.

   The Contact Update page appears.

5. Click Merge LDAP.

   The LDAP Entry List page displays a list of any LDAP user entries that correspond with the selected CA SDM contact.

   To search the LDAP directory for other entries, you can click Show Filter, specify filter criteria, and then click Search.

   Note: If your LDAP directory contains thousands of entries and you do not filter your search, your request attempts to retrieve all of the LDAP user records. This may cause the request to time-out and return zero records.

6. Click the LDAP entry of interest.

   The LDAP Detail page displays the attribute values for the selected entry. Verify that you have selected the correct entry for the contact you want to update, then click Close Window.

7. On the LDAP Entry List page, right-click the entry that best matches the contact you want to update, and then select Merge into Contact.

   The Contact Update page reappears, populated with the current LDAP attribute values. If the LDAP data has changed since you created or last updated the contact, the changes are reflected in the contact attribute fields.

   Note: If you have installed the ldap_sync_on_null option, and the LDAP entry contains null values for any attribute fields that correspond to contact attributes that currently contain values, the values in the contact record are overwritten with null values when you save the contact data.

8. Click Save on the Contact Update page.

   The contact is updated with the corresponding LDAP data.