Establishing Support Structure › CA Process Automation Workflow Integration › CA Process Automation Integration with CA SDM at Run Time

CA Process Automation Integration with CA SDM at Run Time

When you enable the integration, CA SDM users experience the following:

• On a new Request, Change Order, or Issue, a CA Process Automation process instance initiates based on the ticket category or area. Summary information immediately appears on the Workflow Tasks tab.
• When a Request Area, Change Category, or Issue Category changes, an attached CA Process Automation process instance terminates and a new process instance initiates.
• When a CA SDM user attempts to close a Request, Change Order, or Issue where the CA Process Automation process instance is not yet complete, the user cannot close the ticket. Instead, the user must first cancel the ticket. The Cancel status terminates the CA Process Automation process instance before the ticket closes.
• When a user wants to understand the state of the process instance without navigating away from the ticket, the user can click the ticket Workflow Tasks tab. The Workflow Tasks tab shows the process instance start date, end date, current state, and a current audit trail of messages indicating the path of the process instance.
• When a user wants to see the current path of the process instance relative to the entire process, the user selects the View Process button on the Workflow Tasks tab. The View Process button launches a graphical snapshot of the entire process instance, and shows the current path.
• When a user wants to see CA Process Automation interaction request forms that are waiting for user action, the user can select any entry in the Workflow Tasks tab. The Workflow Tasks tab contains an audit trail of process instance messages that appear on the CA Process Automation task list.

Note: When a user selects the CA SDM View Process button or CA Process Automation process instance messages, the system prompts for a CA Process Automation user name and password for a single browser session. After the initial prompt, the system does not prompt the user again until the CA SDM browser closes.