Implementing Policy › Email Administration › Multiple Mailboxes

Multiple Mailboxes

CA SDM can process and manage multiple mailboxes. Each mailbox can have its own definition, instead of using a single global set of definitions. You can define multiple mailboxes and use different templates or default values for each mailbox. Multiple definitions let individual tenants use separate mailboxes, or let an individual tenant or organization use different mailboxes, and have different behaviors for each mailbox. You can set up multiple mailboxes by using the Administration interface. Each mailbox uses the following tables:

• usp_mailbox—Defines the mailbox.
• usp_mailbox_rule—Specifies a set of rules for each mailbox.

  Because mailbox rules supply Text API defaults, you can establish email interfaces with other software and parameters (such as category, assignee, and so on) that are configured specifically for the interface.

Note: IMAP servers support multiple mailboxes for a single account, but alternate mailboxes are not supported; only the default inbox is supported.