Managing Knowledge › Knowledge Management

Knowledge Management

Knowledge management refers to the concept of finding, organizing, and publishing knowledge. Knowledge management captures information quickly and efficiently and then delivers this information to a user or group. The information that is captured and made available for retrieval is referred to as a knowledge base.

Users access a knowledge base by using a search engine. Knowledge Management lets you create and manage content that resides in a knowledge base. You set category and document permissions to use groups or roles. Knowledge Management helps you provide customers with solutions to complex issues. Effective knowledge management quickly delivers solutions to customers through a process that is user-friendly and easy to navigate.

To manage knowledge effectively, you do the following:

• Create a meaningful hierarchy of content.
• Identify gaps in existing knowledge.
• Perform updates and maintenance to help ensure relevance of content.
• Measure the value of available content.

More information:

Configure Knowledge Management Data Partition Constraints for Role-Based Permissions