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Groups and Users

The Groups listed in the following table will be added to the Central Management Server (CMS) during the CA Business Intelligence configuration. They relate to CA SDM roles with the same names. During the configuration phase, an optional check box was available to indicate whether sample users are added to the CMS. If it was selected, your default CMS configuration includes one sample user for each group. In the CMC, you can use these sample users as models when you establish user permissions and authentication options for your reporting environment.

Group Name

User Name

Change Manager

Change Manager User

Customer Service Manager

Customer Service Manager User

Knowledge Manager

Knowledge Manager User

Knowledge Analyst

Knowledge Analyst User

Service Desk Manager

Service Desk Manager User

Incident Manager

Incident Manager User

Problem Manager

Problem Manager User

CA SDM Data Partitions in Infoview

Consider the following information about the relationships between CA SDM data partitions and InfoView: