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Functional access areas define the role level access to ticket records and other system components. The usp_functional_access_type table defines the area and the usp_functional_access_level tables describe user access.
The following table shows the default functional access areas:
|
Name |
Code Name |
New |
|
Administration |
admin |
No |
|
Incident/Problem/Request |
call_mgr |
No |
|
Change Order |
change_mgr |
No |
|
Inventory |
inventory |
No |
|
Issue |
issue_mgr |
No |
|
Knowledge Document |
kd |
No |
|
Notification |
notify |
No |
|
Reference |
reference |
No |
|
Security |
security |
No |
|
Announcement |
announcement |
Yes |
|
Incident/Problem/Request Reference |
call_mgr_reference |
Yes |
|
Incident/Problem/Request Template |
call_mgr_template |
Yes |
|
Change Order Template |
change_mgr_template |
Yes |
|
Change Order Reference |
change_reference |
Yes |
|
Configuration Item |
ci |
Yes |
|
Configuration Item Common Readonly |
ci_common_ro |
Yes |
|
Configuration Item Reference |
ci_reference |
Yes |
|
Contact |
contact |
Yes |
|
Group |
group |
Yes |
|
Issue Template |
issue_mgr_template |
Yes |
|
Issue Reference |
issue_reference |
Yes |
|
Location |
location |
Yes |
|
Multisite Administration |
multisite_admin |
Yes |
|
Multisite Reference |
multisite_reference |
Yes |
|
Notification Reference |
notification_reference |
Yes |
|
Organization |
organization |
Yes |
|
Prioritization |
prioritization |
Yes |
|
Service Level |
service_level |
Yes |
|
Site |
site |
Yes |
|
Stored Query |
stored_queries |
Yes |
|
Support Automation |
sa |
Yes |
|
Survey |
survey |
Yes |
|
Tenant Admin |
tenant_admin |
Yes |
|
Timezone |
timezone |
Yes |
|
Workflow Reference |
workflow_reference |
Yes |
|
Workshift |
workshifts |
Yes |
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