Managing Configuration Items › Versioning › CA SDM Change Management Integration

CA SDM Change Management Integration

Versioning data is generated for each CI that is associated with a CA SDM change ticket. As the change ticket moves from open to active to resolved to closed, a snapshot is taken for each of the associated CIs. Thus, snapshots are created for opened, closed, active, or resolved statuses. If no CIs are associated with a change request, no snapshots are taken.

Note: The versioning feature requires no special configuration and is supported automatically in integrated installations.

The versioning feature handles the change ticket as follows:

1. Compares the state of the CI at the time the ticket was opened with its current state.
2. Verifies that all the required changes have been properly executed and that no additional changes were introduced.
3. Closes the ticket after the changes have been validated.

For auditing purposes, you can readily compare the state of the CI before and after each change was made. The comparison information helps answer questions including the state of a CI before and after a change request, for example:

• Did the appropriate change occur as requested?
• What other changes occurred to the CI not related to the change ticket?
• What time did the changes occur?
• How does this CI compare against the standard configuration, both before and after the change?