Establishing Support Structure › Audit Log Use

Audit Log Use

CA SDM creates an audit log that records the following information:

• All changes to an issue (Issue)
• All changes to a request (Call_Req)
• All changes to a change order (Change_Request)
• All changes to a data partition (Domain) tables
• The login ID of the person associated with the change and an associated day/date/time stamp
• The before and after values of the update, insert, or delete
• The creation of contacts
• Creation and update activities to the nr object

Note: The audit log captures modifications to only the contact data partition field, but no other contact record updates.

The audit log feature is automatically installed, and you enable it by installing two Audit Log options with the Options Manager: audit_ins and audit_upd. After you have installed these options, you can access the audit log on the Administration Tab by selecting Service Desk, Audit Log List. You can search the audit log list with a built-in search tool, and use it to facilitate report generation.

Note: For information about how to install and set values for options, see the Online Help.