For multi-tenancy, you can assign a tenant to a priority calculation. First, you inactivate public priority calculations. Then, you assign the tenant to a priority calculation and activate it.
To assign a tenant to a priority calculation, do the following:
The Priority Calculation List appears.
The system disables the public priority calculations.
The Create Priority Calculation or Update Priority Calculation page appears.
The system applies tenant-specific values for Impact, Urgency, and Priority on new incidents and problems.
Note: For information about creating and editing priority calculations, see the Online Help.
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