Administering Knowledge Management › Action Content

Action Content

You can create "action content" (a live URL) that can be inserted into the Resolution field of a knowledge document that, when clicked by the end user, creates an incident, or performs some other action. Using action content, a substantial degree of definition and classification can be achieved without the user even realizing it.

The steps to insert a live "action content" link into a document are simple and no coding is required. The Knowledge Management HTML editor handles the generation of the HTML code.

Note: Action content is primarily used for interaction with external applications.

More information:

View Action Content

Create Action Content (Action URL)

Create Action Content (Internal HTMPL)

Edit Action Content

Search for Action Content