Managing Roles › Role-Based Navigation › Predefined Tabs

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Predefined Tabs

The following table shows the predefined tabs assigned to each role. The tabs are listed in sequence number order, indicating their left-to-right position in the window.

Note: In many cases, there are multiple versions of tabs with the same display name. For example, the Service Desk tab for the Administrator role provides full access to CA SDM functionality, while the Service Desk tab for the Change Manager role is more focused on change orders.

Role

Tabs

Administrator
  • Service Desk tab with full menu and scoreboard
  • Knowledge tab
  • Administration tab with full menu tree
  • Reports tab - Administrator
  • Change Calendar tab
  • CA CMDB tab
  • Support Automation tab

Change Manager
  • Reports tab - Change Manager
  • Service Desk tab - Change Manager
  • Change Calendar tab

Configuration Administrator
  • CA CMDB tab
  • Administration tab - Configuration Administrator

Configuration Analyst
  • CA CMDB Scoreboard - Configuration Analyst

Configuration Viewer
  • CA CMDB Scoreboard - Configuration Viewer

Customer
  • Customer tab

Customer Service Manager
  • Service Desk tab - Customer Service Manager
  • Knowledge tab
  • Reports tab - Customer Service Manager

Customer Service Representative
  • Service Desk tab - Customer Service Rep
  • Quick Profile tab
  • Knowledge tab

Employee

  • Employee tab

Incident Manager
  • Reports tab - Incident Manager
  • Service Desk tab - Incident Manager
  • Knowledge tab

Knowledge Analyst
  • Service Desk tab - Knowledge Analyst
  • Knowledge tab
  • Knowledge Management Schedule
  • Knowledge Report Card tab
  • Reports tab - Knowledge Analyst

Knowledge Manager
  • Service Desk tab - Knowledge Manager
  • Knowledge tab
  • Knowledge Management Schedule
  • Administration tab - Knowledge Manager
  • Knowledge Report Card tab
  • Reports tab - Knowledge Manager

Knowledge Management Administrator
  • Administration tab - Knowledge Administrator

Level 1 Analyst

  • Service Desk tab - Level 1 Analyst
  • Quick Profile tab
  • Knowledge tab

Level 2 Analyst
  • Service Desk tab - Level 2 Analyst
  • Knowledge tab
  • Change Calendar tab

Problem Manager
  • Reports tab - Problem Manager
  • Service Desk tab - Problem Manager
  • Knowledge tab

Service Desk Administrator
  • Administration tab - Service Desk Administrator

Service Desk Manager
  • Reports tab - Service Desk Manager
  • Service Desk tab - Service Desk Manager
  • Knowledge tab
  • Change Calendar tab

Support Automation Administrator
  • Service Desk tab - Level 1 Analyst
  • Support Automation tab
  • Support Automation Admin
  • Quick Profile tab
  • Knowledge tab

Support Automation Analyst
  • Service Desk tab - Level 1 Analyst
  • Support Automation tab
  • Quick Profile tab
  • Knowledge tab

System Administrator
  • Administration tab - System Administrator

Tenant Administrator
  • Administration tab - Tenant Administrator

Vendor Analyst
  • Service Desk tab - Vendor Analyst