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The contact type determines which contacts display (and have permission) in different situations. For example, when you manually assign any type of ticket, such as a request or an issue, the field to specify the assignee requires that the person you specify have a contact type of analyst. If you choose to select a contact from a selection list for this field, only contacts with the type of analyst display in the selection list. Entering a contact with a different type displays the analyst search screen only.
Note: An important feature of the contact type is in the implementation of groups of contacts through the predefined group contact type.
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