Implementing Policy › Surveys › Prepare a Survey

Prepare a Survey

You prepare surveys using the Customer Survey List, which is a typical list window. For example, you can use this window to view all surveys or a subset based on search criteria that you enter; you can create new surveys; you can view details on a particular survey; and you can report on the surveys currently listed.

Each survey has the following features that you can define:

• A name that you can use for searching and reporting purposes
• An introduction that you can use to explain the purpose of the survey to customers
• An ordered list of questions for the customer to answer, each of which includes a set of possible answers
• An optional area where the user can enter free-form comments
• A completion message to display after the user submits the survey

Note: For more information about how to create surveys, see the Online Help.