Establishing Support Structure › Automatic Closure of Tickets › How to Define an Auto Close Activity Notification

How to Define an Auto Close Activity Notification

You can change the settings in the default Auto Close activity notification to notify the appropriate contacts when automatic closure is scheduled for a ticket. The activity is valid for all CA SDM ticket types, and include a default notification rule for requests/incidents/problems, change orders and issues.

To define an auto close activity notification, do the following:

1. On the Administration tab, select Notifications, Activity Notifications.
2. Select the Auto Close activity notification on the list page to open it.
3. Update the default Auto Close Notification Rule and specify contacts to receive notification.
4. Click Save, Close window.

   The updated Auto Close activity notification appears in the Activity Notification List when you redisplay the list.