Integrating with CA Automation Point › Automated Problem Notification

Automated Problem Notification

Through CA OPS/MVS Automated Operations Facility (AOF) rules, you can escalate problems on your z/OS systems and use the Notification Manager in CA Automation Point to automate problem notification using various methods (for example, paging). This ensures that someone knows about the problems, irrespective of whether they are on the systems being monitored.

Example: Notification of the Condition that the Broadcast Data Set Is Full

A common problem on z/OS systems is for the broadcast data set to fill up, resulting in an IKJ574I message. You can use the distributed sample &hlq.CCLXRULS(APNOTIFY) rule to notify appropriate staff of the problem:

1. The rule is enabled.
2. The initialization section of the rule sets up some initial values, including the list of timesharing option (TSO) users to notify and the criteria for problem escalation.
3. When an IKJ574I message is detected, the rule uses ADDRESS OPER to send the following message to the TSO users:

   BROADCAST data set is full
   

   It suppresses further IKJ574I messages from the console.

4. If the problem is not acknowledged after it has occurred a predefined number of times, it is escalated to a Notification Manager group in CA Automation Point (as defined in MSFID) using ADDRESS AP.
5. A group member acknowledges the problem and sets the GLOBAL.IKJ574I_ACKNOWLEDGED variable, suppressing further messages from the console. The rule takes no further action until the variable is reset.
6. The problem is corrected, and the variable is reset.