ADDRESS SERVDESK—Create Service Desk Requests

Host Environment Commands › ADDRESS SERVDESK—Create Service Desk Requests

ADDRESS SERVDESK—Create Service Desk Requests

The ADDRESS SERVDESK host environment lets you create a new request on CA Service Desk and is available from OPS/REXX programs or AOF rules. The ADDRESS SERVDESK host environment uses CAISDI/med server and CAISDI/soap server to create the request.

Note: For more information, see the appendix “CCS for z/OS Component Requirements” in the Administration Guide.

This command has the following format:

ADDRESS SERVDESK “keywords”

Keywords for ADDRESS SERVDESK:

REQUEST(CREATE)

Creates a new request.

REQUEST(CREATE)

Note: CREATE is the only keycode available at this time.

SUMMARY('text')

Defines the summary text to be displayed on CA Service Desk. This field is visible in the list of all requests.

Limit: 240 characters

SUMMARY('text')

DESCRIPTION('text')

Defines the description to be displayed on CA Service Desk. This field is visible in details of request.

Limit: 4000 characters

DESCRIPTION('text')

text is translated to XML so that symbols, such as & and <, are replaced with appropriate XML entity. For example the ampersand (&) is translated to &amp. and < is translated to &lt. Therefore, allow for the extra bytes.

Example: XML translation from symbols to text

This example shows 14 bytes being sent but address SERVDESK converted the ampersand character to &amp. Therefore 18 bytes are sent to CA Service Desk instead of 14.

'Test & Results' converts to 'Test &amp. Results'

Specify text normally, translation is done by the address SERVDESK.

WAIT(n)

(Optional) Defines the wait time in seconds to create requests, either synchronous or asynchronous. If omitted, the AOF rule default value of 0 is set, and OPS/REXX default value of 60 seconds is set.

0 - asynchronous request, valid value in AOF rule only
10 - minimum value, valid in OPS/REXX only
3600 - maximum value, valid in OPS/REXX only
9999 - special value, unlimited timeout to create synchronous request, valid in OPS/REXX only

To set the timeout for 100 seconds to create synchronous request, enter WAIT(100).