Diagnostics and CA Technical Support › Diagnostic Process › Collecting Diagnostic Data

Collecting Diagnostic Data

The following information is helpful in diagnosing problems that might occur:

• Control statements used to activate your product
• JCL used to install or activate your product
• Relevant system log or console listings
• Relevant system dumps or product dumps
• List of other IBM or third-party products that might be involved
• Manufacturer, model number, and capacity of your hardware
• Numbers and text of IBM or CA error messages associated with the problem
• Names of panels where the problem occurs
• Listings of all fixes applied to all relevant software, including:
  • The dates that fixes were applied
  • Fix numbers
  • Names of components to which fixes were applied
• Short description of problems