Java Is Not Installed

If you attempt to launch the installation or upgrade program on a server that does not have a supported version of the Java Runtime Engine (JRE), an error message opens. You must install a supported version of the JRE, before you can proceed.

The error message reads:

"No Java virtual machine could be found from your PATH environment variable. You must install a VM prior to running this program."

Follow these steps:

(Optional) Determine which JRE version the server is running:
1. Enter the following command at a command prompt or in a terminal window:
```
java -version
```
  The command returns the JRE version that is installed.
Download the appropriate JRE installation file to the installation server.
Note: The appropriate JRE installation file is included in the ISO files from CA Support, which also contain the product installation or upgrade executable files.
(Windows) Run the JRE .exe installation file:
1. Open the Run window: Select Start, Run.
2. Specify the path and file name for the installation program in either of the following ways:
  - Click Browse and use the Browse window to locate and select the file.
  - Enter the path and the file name in the Open field.
  - Click OK.
3. Follow the prompts to complete installation.
(Linux) Run the JRE .bin installation file:
1. Navigate to the JRE .bin file location in a terminal window.
2. Enter the following command:
```
./jre
```
  The JRE installation program starts.
3. Follow the prompts to complete installation.
(Optional) Repeat step 1 to verify that the JRE version is updated correctly.