Troubleshoot DSA Addition

If one of the following error messages opens when you click Test Connection or Save in the Add DSA dialog, close the error message and respond as described.

Test Connection Errors

Use the following tips for troubleshooting error messages that may open when you click Test Connection in the Add DSA dialog

• "An invalid server IP address was entered":

  You entered an IP address in an invalid format. Make sure that you enter the IP address correctly.

• "System.Web.Services.Protocols.SoapException...'":

  Verify that the NetQoS MySql51 service is running on the NFA console server. If the service is not running, start it.

• "Unable to connect to any of the specified MySQL hosts":

  Start the NetQoS MySql51 service on the DSA server. Verify that the NetQoS MySql51 service is running on the DSA server. If the service is not running, start it.

• "Unknown database 'nqrptr'":

  The DSA database nqrptr was not found on the target server. Verify that the DSA software installation was successful.

Save Errors

Use the following tips for troubleshooting error messages that may open when you click Save in the Add DSA dialog

• "An existing record is already in use":

  Enter the IP address of a DSA that is not already in the DSA list.

• "Connection must be valid and open'":

  Verify that the NetQoS MySql51 service is running on the DSA server. If the service is not running, start it.

• "System.Web.Services.Protocols.SoapException...'":

  Verify that the target server is running and can be reached by the NFA console server. Verify that the NetQoS MySql51 service is running on the NFA console server. If the service is not running, start it.

• "Table 'nqrptr.settings' doesn't exist"

  The DSA settings table was not found. The DSA software was not installed successfully on the target server.

  • Verify that you entered the correct IP address for the DSA--not the IP address for a Harvester or for the NFA console.
  • Verify that the DSA software installation was successful.