Custom Reports › Set Up Custom Reports › Specify Custom Report Filters › Exclude Custom Report Filters

Exclude Custom Report Filters

For each filter you define in a Custom Report, you can opt to include either:

• Only the data that matches the filter criteria
• All the data that does not match the filter criteria

To set the type of filtering action, you set the Inclusion value for each filter in the Specify Filters list. To display matching data, set the Inclusion value to Include (the default setting). To display data that does not match, set the Inclusion value to Exclude.

Follow these steps:

1. Select Custom Reporting from the NFA console menu if the Custom Reporting page is not already open.
2. Put the report in editable mode: Click the name of the report. If the report has been run previously, it runs again. In this case, click Edit in the Report Settings section at the top of the report page.

   The Report Definition Summary page opens, which contains links to the Custom Report wizard pages.

3. Click Host/Conversation Filters to open the Specify Filters & Rollup page of the Custom Report wizard.
4. Locate the filter whose data you want to exclude and select Exclude from the Inclusion list.
5. Click Save Changes.

   Your changes are saved and you return to the Report Definition Summary.

6. (Optional) Return to the report list by clicking one of these buttons:
   • Return to Listing: Return to the Custom Reporting page without queuing the report to run.
   • Queue Report: Queue the report to run and return to the Custom Reporting page.