Knowledge Base Variables

Use the following variables to retrieve data from the knowledge base. Variables that are specific to a particular product are identified in parentheses.

You can use the variables to pass values to the fields in a template, to the fields in a service or resource definition, to the parameters in macros used in the definition, and to NCL procedures invoked from the definition.

Description Panel Fields

The following fields, if applicable, are displayed on the Description panel of a service or resource definition:

Activation and Inactivation Details Fields

The following field is displayed on the Activation Details panel of a resource definition:

The following field is displayed on the Inactivation Details panel of a resource definition:

The following field is displayed on the Force Inactivation Details panel of a resource definition:

Display and Heartbeat Field

The following field is displayed on the Display and Heartbeat Details panel of a resource definition:

Automation Log Details Fields

The following fields are displayed on the Automation Log Details panel of a service or resource definition:

First Level Support Details Fields

The following fields are displayed under First Level Support Details on the Owner Details panel of a service or resource definition:

Second Level Support Details Fields

The following fields are displayed under Second Level Support Details on the Owner Details panel of a service or resource definition:


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