Setting Up the Alert Monitor › Alert Monitor Trouble Ticket Interface

Alert Monitor Trouble Ticket Interface

The Alert Monitor provides an interface that lets you send alert information in the form of a trouble ticket to another interface automatically or manually.

The Alert Monitor supports the following interfaces for raising trouble tickets:

• Electronic Mail

  Sends an email describing the problem to a problem management application or a particular person. This method can be used to send tickets to multiple problem management applications.

• Custom

  Lets you write your own NCL procedure to deliver the trouble ticket to an application by whatever means you choose. For example, you can do the following:

  • Invoke a REXX procedure, and pass alert variables.
  • Send to any external interface, for example, problem-management product.
  • Send to MVS system facilities, for example, system console, data sets, SMF user records, or batch jobs.
  • Invoke applications, for example, FTP.
• Service Desk

  Creates a new CA Service Desk request from the alert details.

  Note: If your CA Service Desk installation is configured with the optional ITIL application, incidents are created instead of requests.

Note: You can choose one interface only.

If you want the operator to supply information when requesting the creation of a ticket, you also need to set up the trouble ticket data entry definition.