Troubleshooting › Cross-System Command Processing Problems › Before You Call Technical Support
Before You Call Technical Support
If none of the above resources fix your problem, then CA suggests that you prepare the following information before contacting CA MIM Technical Support:
- Are the commands with which you are experiencing trouble local commands (issued locally) or cross-system commands (issued to another system)?
- Is it all cross-system commands that you are having trouble with or certain commands in particular?
- Is it commands from all sources, or one particular source?
- Which systems in the complex are experiencing the problem?
- What commands, specifically, are involved?
- What are the LINKs on the systems involved?
