5. OPERATION › 5.3 Abnormal Termination Processing › 5.3.2 Sending SYS1.DUMP Data Sets to CA

5.3.2 Sending SYS1.DUMP Data Sets to CA

VCC issues the SDUMP macro in ESTAE processing to capture
the system and address space status for diagnosis with the
IPCS facility.

Unformatted dumps are captured in SYS1.DUMPxx data sets along
with a descriptive message to the console and JES log of the
job. A descriptive title is associated with the dump if it
was issued by a VCC ESTAE routine.

Follow these procedures to help CA diagnose the problem:

1. Save the dump from being cleared by operations.

   There are a limited number of SYS1.DUMPxx data sets in any
   installation. When all SYS1.DUMPxx data sets are FULL,
   operators are prompted and existing dumps are often
   cleared to make way for the new dumps.

   Use CA PREVAIL/COMMAND product with the DUMPDS command to
   find the dump(s) or you can do the following:

   a. Issue PDF 3.4 for SYS1.DUMP* to find the suffixes used
      in your installation.

   b. Locate the dump written to by VCC. The title should
      contain CA MICS SPACE COLLECTOR. Another way of finding
      exactly which SYS1.DUMPxx data set to save is to match
      the title information seen in the JES log for the
      failing VCC job with the outputs of the following TSO
      command:

        SYSDSCAN aa:bb

      where:
             aa and bb are a range of suffixes. Example:

        SYSDSCAN 80:88

      This example would show the dump information for
      SYS1.DUMP80 through SYS1.DUMP88.

   c. Having located the dump, copy it to a safe location
      with IEBGENER. Example:

       //COPYDUMP EXEC PGM=IEBGENER
       //SYSPRINT DD SYSOUT=*
       //SYSUT1   DD DISP=SHR,DSN=SYS1.DUMP18
       //SYSIN    DD DUMMY
       //SYSUT2   DD DSN=userid.SAVEDUMP.MICS.VCC,
       //            SPACE=(CYL,(9,9),RLSE),
       //            DISP=(NEW,CATLG,DELETE)

   d. Having copied the dump, the SYS1.DUMPxx data set can be
      cleared at any time.


2. Report the problem to CA Technical Support.

   a. There may be sufficient information in the JES Log and
      other VCC outputs (e.g. VCCVTMSG, VCCVSMSG and so on)
      to resolve the problem.

      There may be a known symptom for which a fix or
      bypass is available or there may be certain
      installation-specific factors that may help resolve
      the problem.

   b. If CA Technical Support needs the dump in order to
      diagnosis the problem, copy the dump to a tape
      cartridge and mail it to CA.  The support
      representative can fax you exact mailing directions.

         Continuing with the example above:

       //FILE1    EXEC PGM=IEBGENER
       //SYSUT1   DD DSN=userid.SAVEDUMP.MICS.VCC,DISP=SHR
       //SYSUT2   DD DISP=(,PASS),UNIT=3480,
       //            LABEL=(1,SL,EXPDT=98000),
       //            DSN=VCC.DUMP
       //SYSPRINT DD SYSOUT=*
       //SYSIN    DD DUMMY

         Notes:

               - the tape does NOT have to be standard label.
               - the DSNAME does not have to be as shown.
               - please choose a cartridge we will NOT have
                 to return to you.