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3.1.3.1.1 NPM Service by Application (SNT101)

INTENDED USAGE:

   This report shows the total level of service experienced
   by users of the specified host application or primary
   logical unit (PLU).  Where possible, the separate network
   and host components of the total service are also shown.
   This report is useful in determining whether a response
   time problem experienced by users of an application
   results from delays in the host or in the network.  This
   report can also help you to determine how widespread a
   response time problem is by comparing the response times
   and response time components for separate applications.


FORMAT:

   This display indicates the average and maximum host,
   network, and total response times for selected
   applications.  In addition the host, network, and total
   response distributions are given.  Sample displays of
   profile and trend reports are shown in Figures 3-3 and
   3-3A.


DATABASE FILE:  SNTPSY


DATA ELEMENTS USED:

   NPMLOHST  NPMHIHST  NPMLONET  NPMHINET  NPMLOTOT  NPMHITOT
   NPMRVAL1  NPMRVAL2  NPMRVAL3  NPMRVAL4
   PSYAVHTM  PSYMXHTM  PSYHRESC  PSYNRHRE  PSYAVNTM  PSYMXNTM
   PSYNRESC  PSYNRNRE  PSYAVTTM  PSYPCTR1  PSYPCTR2  PSYPCTR3
   PSYPCTR4  PSYMXTTM  PSYTRESC  PSYNRTRE  PLU

CALCULATIONS:

   Percent of Responses without Network Response =

     ((PSYTRESC - PSYNRESC)/PSYTRESC) * 100;

USAGE CONSIDERATIONS:

 You can vary the specific PLUs for which reports are
 produced by changing the value of the %SL101 macro in the
 member prefix.MICS.USER.SOURCE(#SNTRPTS).  The default macro
 in prefix.MICS.USER.SOURCE(#SNTRPTS) selects all PLUs.

 In some cases you may find that network service values are
 missing or zero.  This is because NPM only collects network
 response times if Definite Response (DR) is requested when
 the terminal output operation is requested.  In a CICS
 system, DR may be optionally requested for each CICS
 transaction.  The last line on the report, PCT RESPONSES
 WITH NO NET RESP, provides the percentage of responses for
 which DR was not active.  If this value is 100%, then you
 should expect the network service values to be zero since
 this indicates that DR has not been requested for any of the
 transactions.  Values approaching 100% are an indication
 that the reported network service values are only
 representing a small percentage of the total number of
 transactions and may not be indicative of the actual service
 experienced by all users of the application.

                 CA MICS NETWORK COMPONENT

  (SNT101) NPM SERVICE BY APPLICATION:  CICSPROD

        NETWORK:  NETWORK1   SYSTEM:  3084
  PRODUCED:  OCTOBER 20, 2003     ZONE: PRIME TIME

+-------------------------------------------------+
|                                 |               |
| ACTIVITY INDICATORS             |    10/18/03   |
|                                 |               |
|---------------------------------+---------------+
|  HOST SERVICE                   |               |
|                                 |               |
|    AVERAGE HOST RESPONSE TIME   | 0:00.51       |
|    MAXIMUM HOST RESPONSE TIME   | 0:12.19       |
|    NO. OF HOST RESPONSES        |  1,494        |
|    HOST RESPONSES NOT IN RANGE  |               |
|           0 -    1 SECS         | 178           |
|                                 |               |
|  NETWORK SERVICE                |               |
|                                 |               |
|    AVERAGE NETWORK RESPONSE TIME| 0:01.47       |
|    MAXIMUM NETWORK RESPONSE TIME| 0:06.13       |
|    NO. OF NETWORK RESPONSES     | 1,437         |
|    NETWRK RESPONSES NOT IN RANGE|               |
|           0 -    0 SECS         | 6             |
|                                 |               |
|  TOTAL SERVICE                  |               |
|                                 |               |
|    AVERAGE TOTAL RESPONSE TIME  | 0:01.97       |
|       PERCENT WITHIN   1 SECS   | 14.26         |
|       PERCENT WITHIN   2 SECS   | 59.37         |
|       PERCENT WITHIN   3 SECS   | 88.02         |
|       PERCENT WITHIN   5 SECS   | 97.79         |
|    MAXIMUM TOTAL RESPONSE TIME  | 0:13.37       |
|    TOTAL NO. OF RESPONSES       | 1,494         |
|    TOTAL RESPONSES NOT IN RANGE |               |
|           0 -    0 SECS         | 2             |
|                                 |               |
| PCT RESPONSES WITH NO NET RESP  | 3.82          |
+-------------------------------------------------+
Figure 3-3. NPM Service by Application (Profile)


CA MICS NETWORK COMPONENT (SNT101) NPM SERVICE BY APPLICATION: CICSPROD NETWORK: NETWORK1 SYSTEM: 3084 PRODUCED: OCTOBER 20, 2003 ZONE: PRIME TIME +--------------------------------------------------------------------------------------------------------------------------------+ | | | | | AMOUNT |PER-PERIOD RATE| PERCENTAGE | |ACTIVITY INDICATORS | 10/18/03 | 10/17/03 | 10/16/03 |OF CHANGE SINCE|OF CHANGE SINCE| CHANGE SINCE | | | | | | 10/16/03 | 10/16/03 | 10/16/03 | |--------------------------------+---------------+---------------+---------------+---------------+---------------+---------------| | HOST SERVICE | | | | | | | | | | | | | | | | AVERAGE HOST RESPONSE TIME | 0:00.51 | 0:00.66 | 0:00.66 | -0:00.15 | -0.08 | -22.93 | | MAXIMUM HOST RESPONSE TIME | 0:12.19 | 0:07.02 | 0:05.83 | 0:06.36 | 3.18 | 109.09 | | NO. OF HOST RESPONSES | 1,494 | 1,622 | 1,228 | 266 | 133.00 | 21.66 | | HOST RESPONSES NOT IN RANGE | | | | | | | | 0 - 1 SECS | 178 | 316 | 252 | -74 | -37.00 | -29.37 | | | | | | | | | | NETWORK SERVICE | | | | | | | | | | | | | | | | AVERAGE NETWORK RESPONSE TIME| 0:01.47 | 0:01.61 | 0:01.56 | -0:00.09 | -0.05 | -6.08 | | MAXIMUM NETWORK RESPONSE TIME| 0:06.13 | 0:08.76 | 0:05.38 | 0:00.75 | 0.38 | 13.94 | | NO. OF NETWORK RESPONSES | 1,437 | 1,573 | 1,198 | 239 | 119.50 | 19.95 | | NETWRK RESPONSES NOT IN RANGE| | | | | | | | 0 - 4 SECS | 6 | 33 | 9 | -3 | -1.50 | -33.33 | | | | | | | | | | TOTAL SERVICE | | | | | | | | | | | | | | | | AVERAGE TOTAL RESPONSE TIME | 0:01.97 | 0:02.25 | 0:02.20 | -0:00.23 | -0.11 | -10.40 | | PERCENT WITHIN 1 SECS | 14.26 | 11.96 | 9.20 | 5.05 | 2.53 | 54.93 | | PERCENT WITHIN 2 SECS | 59.37 | 52.09 | 53.18 | 6.19 | 3.10 | 11.64 | | PERCENT WITHIN 3 SECS | 88.02 | 77.19 | 79.48 | 8.54 | 4.27 | 10.74 | | PERCENT WITHIN 4 SECS | 97.79 | 90.93 | 93.48 | 4.30 | 2.15 | 4.60 | | MAXIMUM TOTAL RESPONSE TIME | 0:13.37 | 0:08.89 | 0:07.90 | 0:05.47 | 2.74 | 69.24 | | TOTAL NO. OF RESPONSES | 1,494 | 1,622 | 1,228 | 266 | 133.00 | 21.66 | | TOTAL RESPONSES NOT IN RANGE | | | | | | | | 0 - 6 SECS | 2 | 23 | 6 | -4 | -2.00 | -66.67 | | | | | | | | | |PCT RESPONSES WITH NO NET RESP | 3.82 | 3.02 | 2.44 | 1.37 | 0.69 | 56.17 | +--------------------------------------------------------------------------------------------------------------------------------+



 Figure 3-3A.  NPM Service by Application (Trend)