2. USAGE CONSIDERATIONS › 2.3 Use Within the Information Structure › 2.3.3 Service Level Analysis › 2.3.3.1 Service Levels: Performance › 2.3.3.1.1 Performance Level Indicators
2.3.3.1.1 Performance Level Indicators
In preparing reports for dissemination to Information Systems
and user management, it is important that the measures
reported are understandable and pertinent to the subject
being reported. The data elements listed below best
represent the data elements you may use to report network
service levels. These elements are discussed in detail in
Appendix B, which contains the Network (SNT) and NetView
Session (NVS) Information Areas.
+-----------------------------------------------------------+
| MANAGEMENT AREA: Service Levels |
| ACTIVITY AREA: Performance |
| RESPONSIBILITY AREA: Network |
+-----------------------------------------------------------+
FILE ELEMENT DESCRIPTION
------ -------- ----------------------------------------
SNTPSU PSUAVNTM Average Network Response Time
SNTPSU PSUAVHTM Average Host Response Time
SNTPSU PSUAVTTM Average Total Response Time
SNTPSU PSUBRESC Response Event Count (Both)
SNTPSU PSUPCBR1 Cum. Pct Both Resp Within Limit 1
SNTPSU PSUPCBR2 Cum. Pct Both Resp Within Limit 2
SNTPSU PSUPCBR3 Cum. Pct Both Resp Within Limit 3
SNTPSU PSUPCBR4 Cum. Pct Both Resp Within Limit 4
SNTPSU PSUPCHR1 Cum. Pct Host Resp Within Limit 1
SNTPSU PSUPCHR2 Cum. Pct Host Resp Within Limit 2
SNTPSU PSUPCHR3 Cum. Pct Host Resp Within Limit 3
SNTPSU PSUPCHR4 Cum. Pct Host Resp Within Limit 4
SNTPSU PSUPCTR1 Cum. Pct Total Resp Within Limit 1
SNTPSU PSUPCTR2 Cum. Pct Total Resp Within Limit 2
SNTPSU PSUPCTR3 Cum. Pct Total Resp Within Limit 3
SNTPSU PSUPCNON Pct of Total Events W/out Netwk Resp
SNTPSU PSUTDST1 Response Distribution Count 1 (Total)
SNTPSU PSUTDST2 Response Distribution Count 2 (Total)
SNTPSU PSUTDST3 Response Distribution Count 3 (Total)
SNTPSU PSUTDST4 Response Distribution Count 4 (Total)
SNTPSU PSUTDST5 Response Distribution Count 5 (Total)
SNTPSU PSUMXHTM Maximum Host Resp Time
SNTPSU PSUMXNTM Maximum Net Resp Time (w/ Host Tx)
SNTPSU PSUMXTTM Maximum Total Resp Time
SNTPSU PSUERQTM Total Time Exceeded Squared
SNTPSU PSUERTTM Total Time Oper Threshold Exceeded
SNTPSU PSUHRQTM Host Response Time Squared
SNTPSU PSUNNHTM Net Resp Time
SNTPSU PSUNRNNH Resp Event Count (Net)
SNTPSU PSUNRQTM Net Response Time Squared (w/ Host Tx)
SNTPSU PSUORQTM Net Resp Time Squared
SNTPSU PSUTRQTM Total Resp Time Squared
SNTPSU PSUMXNNH Maximum Net Resp Time
FILE ELEMENT DESCRIPTION
------ -------- ----------------------------------------
SNTPSY PSYAVNTM Average Network Response Time
SNTPSY PSYAVHTM Average Host Response Time
SNTPSY PSYAVTTM Average Total Response Time
SNTPSY PSYBRESC Response Event Count (Both)
SNTPSY PSYPCBR1 Cum. Pct Both Resp Within Limit 1
SNTPSY PSYPCBR2 Cum. Pct Both Resp Within Limit 2
SNTPSY PSYPCBR3 Cum. Pct Both Resp Within Limit 3
SNTPSY PSYPCBR4 Cum. Pct Both Resp Within Limit 4
SNTPSY PSYPCHR1 Cum. Pct Host Resp Within Limit 1
SNTPSY PSYPCHR2 Cum. Pct Host Resp Within Limit 2
SNTPSY PSYPCHR3 Cum. Pct Host Resp Within Limit 3
SNTPSY PSYPCHR4 Cum. Pct Host Resp Within Limit 4
SNTPSY PSYPCTR1 Cum. Pct Total Resp Within Limit 1
SNTPSY PSYPCTR2 Cum. Pct Total Resp Within Limit 2
SNTPSY PSYPCTR3 Cum. Pct Total Resp Within Limit 3
SNTPSY PSYPCNON Pct of Total Events W/out Netwk Resp
SNTPSY PSYTDST1 Response Distribution Count 1 (Total)
SNTPSY PSYTDST2 Response Distribution Count 2 (Total)
SNTPSY PSYTDST3 Response Distribution Count 3 (Total)
SNTPSY PSYTDST4 Response Distribution Count 4 (Total)
SNTPSY PSYTDST5 Response Distribution Count 5 (Total)
SNTPSY PSYMXHTM Maximum Host Resp Time
SNTPSY PSYMXNTM Maximum Net Resp Time (w/ Host Tx)
SNTPSY PSYMXTTM Maximum Total Resp Time
SNTPSY PSYERQTM Total Time Exceeded Squared
SNTPSY PSYERTTM Total Time Oper Threshold Exceeded
SNTPSY PSYHRQTM Host Response Time Squared
SNTPSY PSYNNHTM Net Resp Time
SNTPSY PSYNRHO Number of Host Only Transactions
SNTPSY PSYNRNNH Resp Event Count (Host)
SNTPSY PSYNRQTM Net Response Time Squared (w/ Host Tx)
SNTPSY PSYORQTM Net Resp Time Squared
SNTPSY PSYTRQTM Total Resp Time Squared
SNTPSY PSYMXNNH Maximum Net Resp Time
FILE ELEMENT DESCRIPTION
------ -------- ----------------------------------------
SNTNPL NPLAVNTM Average Network Response Time
SNTNPL NPLAVHTM Average Host Response Time
SNTNPL NPLAVTTM Average Total Response Time
SNTNPL NPLBRESC Response Event Count (Both)
SNTNPL NPLPCBR1 Cum. Pct Both Resp Within Limit 1
SNTNPL NPLPCBR2 Cum. Pct Both Resp Within Limit 2
SNTNPL NPLPCBR3 Cum. Pct Both Resp Within Limit 3
SNTNPL NPLPCBR4 Cum. Pct Both Resp Within Limit 4
SNTNPL NPLPCHR1 Cum. Pct Host Resp Within Limit 1
SNTNPL NPLPCHR2 Cum. Pct Host Resp Within Limit 2
SNTNPL NPLPCHR3 Cum. Pct Host Resp Within Limit 3
SNTNPL NPLPCHR4 Cum. Pct Host Resp Within Limit 4
SNTNPL NPLPCTR1 Cum. Pct Total Resp Within Limit 1
SNTNPL NPLPCTR2 Cum. Pct Total Resp Within Limit 2
SNTNPL NPLPCTR3 Cum. Pct Total Resp Within Limit 3
SNTNPL NPLPCNON Pct of Total Events W/out Netwk Resp
SNTNPL NPLTDST1 Response Distribution Count 1 (Total)
SNTNPL NPLTDST2 Response Distribution Count 2 (Total)
SNTNPL NPLTDST3 Response Distribution Count 3 (Total)
SNTNPL NPLTDST4 Response Distribution Count 4 (Total)
SNTNPL NPLTDST5 Response Distribution Count 5 (Total)
SNTNPL NPLMXHTM Maximum Host Resp Time
SNTNPL NPLMXNTM Maximum Net Resp Time w/ Host Tx
SNTNPL NPLMXTTM Maximum Total Resp Time
SNTNPL NPLERQTM Total Time Exceeded Squared
SNTNPL NPLERTTM Total Time Oper Threshold Exceeded
SNTNPL NPLHRQTM Host Response Time Squared
SNTNPL NPLNNHTM Net Resp Time
SNTNPL NPLNRHO Number of Host Only Transactions
SNTNPL NPLNRNNH Resp Event Count (Net)
SNTNPL NPLNRQTM Net Response Time Squared (w/ Host Tx)
SNTNPL NPLORQTM Net Resp Time Squared
SNTNPL NPLTRQTM Total Resp Time Squared
SNTNPL NPLMXNNH Maximum Net Resp Time
FILE ELEMENT DESCRIPTION
------ -------- ----------------------------------------
SNTNSV NSVAVTTM Average Total Response Time
SNTNSV NSVCOS Class of Service
SNTNSV NSVPCOBJ Objective Percentage
SNTNSV NSVPCOBM Pct of Times Response Obj Met
SNTNSV NSVROBTM Objective Response Time
SNTNSV NSVTRESC Total Response Event Count
SNTNSV NSVPCTR1 Cum. Pct All Response Within Limit 1
SNTNSV NSVPCTR2 Cum. Pct All Response Within Limit 2
SNTNSV NSVPCTR3 Cum. Pct All Response Within Limit 3
SNTNSV NSVPCTR4 Cum. Pct All Response Within Limit 4
FILE ELEMENT DESCRIPTION
------ -------- ----------------------------------------
NVSLSY LSYAVTTM Average Total Response Time
NVSLSY LSYCOS Class of Service
NVSLSY LSYPCOBJ Objective Percentage
NVSLSY LSYPCOBM Pct of Times Response Obj Met
NVSLSY LSYROBTM Objective Response Time
NSVLSY LSYTRESC Total Response Event Count
NVSLSY LSYPCTR1 Cum. Pct All Resp Within Limit 1
NVSLSY LSYPCTR2 Cum. Pct All Resp Within Limit 2
NVSLSY LSYPCTR3 Cum. Pct All Resp Within Limit 3
NVSLSY LSYPCTR4 Cum. Pct All Resp Within Limit 4
FILE ELEMENT DESCRIPTION
------ -------- ----------------------------------------
NVSNLL NLLAVTTM Average Total Response Time
NVSNLL NLLCOS Class of Service
NVSNLL NLLPCOBJ Objective Percentage
NVSNLL NLLPCOBM Pct of Times Response Obj Met
NVSNLL NLLROBTM Objective Response Time
NSVNLL NLLTRESC Total Response Event Count
NVSNLL NLLPCTR1 Cum. Pct All Resp Within Limit 1
NVSNLL NLLPCTR2 Cum. Pct All Resp Within Limit 2
NVSNLL NLLPCTR3 Cum. Pct All Resp Within Limit 3
NVSNLL NLLPCTR4 Cum. Pct All Resp Within Limit 4
FILE ELEMENT DESCRIPTION
------ -------- ----------------------------------------
NVSRTM RTMAVTTM Average Total Response Time
NVSRTM RTMPCOBJ Objective Percentage
NVSRTM RTMPCOBM Pct of Times Response Obj Met
NVSRTM RTMROBTM Objective Response Time
NSVRTM RTMTRESC Total Response Event Count
NVSRTM RTMPCTR1 Cum. Pct All Resp Within Limit 1
NVSRTM RTMPCTR2 Cum. Pct All Resp Within Limit 2
NVSRTM RTMPCTR3 Cum. Pct All Resp Within Limit 3
NVSRTM RTMPCTR4 Cum. Pct All Resp Within Limit 4
FILE ELEMENT DESCRIPTION
------ -------- ----------------------------------------
SNTNSP NSPLHRTM Last Host Response Time
SNTNSP NSPLNRTM Last Network Response Time
SNTNSP NSPRVAL1 Response Distribution Limit 1
SNTNSP NSPRVAL2 Response Distribution Limit 2
SNTNSP NSPRVAL3 Response Distribution Limit 3
SNTNSP NSPRVAL4 Response Distribution Limit 4
SNTNSP NSPHRSTM Host Response Time
SNTNSP NSPNRESC Network Responses
SNTNSP NSPNRSTM Network Response Time (Measured)
SNTNSP NSPNRURM Total User Responses Measured (LU62)
SNTNSP NSPNRTRI Number of Transactions (LU62 Sessions)
SNTNSP NSPRDST1 Response Distribution Count 1
SNTNSP NSPRDST2 Response Distribution Count 2
SNTNSP NSPRDST3 Response Distribution Count 3
SNTNSP NSPRDST4 Response Distribution Count 4
SNTNSP NSPRDST5 Response Distribution Count 5
SNTNSP NSPTRESC Number of Responses
SNTNSP NSPMXHTM Maximum Host Response Time
SNTNSP NSPMXNTM Maximum Network Response Time
SNTNSP NSPAVHTM Average Host Response Time
SNTNSP NSPAVNTM Average Network Response Time
SNTNSP NSPAVTTM Average Total Response Time
SNTNSP NSPCNRTM Network Response Time (Computed)
SNTNSP NSPPCTR1 Cum. Pct Total Resp Within Limit 1
SNTNSP NSPPCTR2 Cum. Pct Total Resp Within Limit 2
SNTNSP NSPPCTR3 Cum. Pct Total Resp Within Limit 3
SNTNSP NSPPCTR4 Cum. Pct Total Resp Within Limit 4
SNTNSP NSPTRSTM Total Response Time
FILE ELEMENT DESCRIPTION
------ -------- ----------------------------------------
SNTNSS NSSLHRTM Last Host Response Time
SNTNSS NSSLNRTM Last Network Response Time
SNTNSS NSSRVAL1 Response Distribution Limit 1
SNTNSS NSSRVAL2 Response Distribution Limit 2
SNTNSS NSSRVAL3 Response Distribution Limit 3
SNTNSS NSSRVAL4 Response Distribution Limit 4
SNTNSS NSSHRSTM Host Response Time
SNTNSS NSSNRESC Network Responses
SNTNSS NSSNRSTM Network Response Time (Measured)
SNTNSS NSSNRURM Total User Responses Measured (LU62)
SNTNSS NSSNRTRI Number of Transactions (LU62 Sessions)
SNTNSS NSSRDST1 Response Distribution Count 1
SNTNSS NSSRDST2 Response Distribution Count 2
SNTNSS NSSRDST3 Response Distribution Count 3
SNTNSS NSSRDST4 Response Distribution Count 4
SNTNSS NSSRDST5 Response Distribution Count 5
SNTNSS NSSTRESC Number of Responses
SNTNSS NSSMXHTM Maximum Host Response Time
SNTNSS NSSMXNTM Maximum Network Response Time
SNTNSS NSSAVHTM Average Host Response Time
SNTNSS NSSAVNTM Average Network Response Time
SNTNSS NSSAVTTM Average Total Response Time
SNTNSS NSSCNRTM Network Response Time (Computed)
SNTNSS NSSPCTR1 Cum. Pct Total Resp Within Limit 1
SNTNSS NSSPCTR2 Cum. Pct Total Resp Within Limit 2
SNTNSS NSSPCTR3 Cum. Pct Total Resp Within Limit 3
SNTNSS NSSPCTR4 Cum. Pct Total Resp Within Limit 4
SNTNSS NSSTRSTM Total Response Time
FILE ELEMENT DESCRIPTION
------ -------- ----------------------------------------
SNTNVR NVRNRESC Network Responses (Measured)
SNTNVR NVRNRSTM Network Response Time (Measured)
SNTNVR NVRAVNTM Average Network Response Time
