2. USAGE CONSIDERATIONS › 2.3 Use Within the Information Structure › 2.3.2 Index into the Information Structure
2.3.2 Index into the Information Structure
Using the information structure, you can identify the areas
of interest and applicable activity, and locate their usage
considerations.
The structure is a two-level tier, organized first by
management area and then by activity area.
SERVICE LEVELS AREA
The service levels area consists of activities related to the
management of service levels (service) and includes those
items necessary for providing daily data processing services
in the most efficient and effective manner, as well as for
meeting service objectives and agreements. The primary
activities are the following:
o Performance o Throughput
o Availability o Effectiveness
INSTALLATION ENVIRONMENT AREA
The installation environment area is represented by
activities related to operation of the I/S business -- plant
management. It includes those items which monitor the I/S
production environment in order to maintain operational
readiness of hardware, software, network, and facilities.
The primary activities are the following:
o Reliability o Change Control
o Problem Control o Capacity Management
o Performance Management o Storage Management
DEVELOPMENT AREA
The development area consists of activities related to the
creation, procurement, and modification of applications,
hardware, networks, software, management systems, facilities,
and other resources used in the information production and
distribution processes. The primary activities are the
following:
o Requirements Control o Project Management
ADMINISTRATION AREA
The administration area is represented by activities related
to the administrative responsibilities and includes security,
financial, personnel, education, and training needed to
support the total I/S operation. The primary activities are
the following:
o Financial o Personnel
o Contracts Administration o Documentation
o Security Program o Disaster Preparedness
PLANNING AREA
The planning area consists of activities involved in setting
the direction and the objectives for I/S in terms of what
services are to be provided, when they will be provided, and
how they will be provided. The primary activities are the
following:
o Strategic Planning o Service Planning
o Development Planning o Resource Planning
o Management Planning o Constraint Evaluation
CA MICS provides data and information analysis capabilities
in the service level and installation environment areas.
Figure 2-14 presents the activity area index for the CA MICS
Network Analyzer.
+---------------------------+----------------------+
| Service Levels Area | |
| Performance | Section 2.3.3.1 |
| Throughput | Section 2.3.3.2 |
| Availability | n/a |
| Effectiveness | n/a |
| | |
| Installation Environment | |
| Reliability | Section 2.3.4.1 |
| Change Control | n/a |
| Problem Control | n/a |
| Capacity Management | Section 2.3.4.2 |
| Performance Management | Section 2.3.4.3 |
| Storage Management | n/a |
| | |
| Development | |
| Requirements Control | n/a |
| Project Management | n/a |
| | |
| Administration | |
| Financial | n/a |
| Personnel | n/a |
| Contracts Administration | n/a |
| Documentation | n/a |
| Security Program | n/a |
| Disaster Preparedness | n/a |
| | |
| Planning | |
| Strategic Planning | n/a |
| Service Planning | n/a |
| Development Planning | n/a |
| Resource Planning | n/a |
| Management Planning | n/a |
| Constraint Evaluation | n/a |
+---------------------------+----------------------+
Figure 2-14. Activity Area Index for Network Data
