1. INTRODUCTION

Regular maintenance and enhancements to CA MICS are delivered
through the Product Support Program or PSP.  The PSP is
delivered once a year. It comprises product changes that
include both technical enhancements and scheduled maintenance
for CA MICS products.

From time to time, product changes are delivered between PSP
cycles if corrections or product enhancements are important
enough to make available immediately.  For a more detailed
discussion of the different categories of CA MICS
maintenance, see Chapter 5 of the CA MICS Planning,
Installation, Operation, and Maintenance (PIOM) Guide.

This guide explains the tools and methodology that you should
use when applying product changes to your CA MICS system.
Below is a brief discussion of the other guides that are
sources of information for the System Administrator.  This
guide refers to sections of these other guides for further
discussion of important topics.

o  The PIOM is the system administrator's main source of
   information for questions about installing and operating
   CA MICS.

o  The CA MICS system administrator (SAG) Guide supplements
   the PIOM with additional information about operating CA
   MICS.

o  The CA MICS System Modification Guide (SMG) contains a
   detailed description of the maintenance policies for CA
   MICS, which are designed to support an environment where
   user modifications are required.  Refer to this guide when
   using CA MICS' FDA (field developed application)
   facilities including MTI (CA MICS NSM Integration) and MSI
   (CA MICS SAS Interface).  Refer to the material in the SMG
   before making any modifications to CA MICS.

Product changes can be applied to your CA MICS system using
PSP Online Services.  This chapter discusses product changes
and using PSP Online to apply changes.
The remaining chapters of this guide cover the following
topics:

   Chapter 2 provides instructions to refresh your PSP
   libraries in preparation for maintenance.

   Chapter 3 provides checklists to assist you in applying
   maintenance using PSP Online.

   Chapter 4 explains how to generate the Product Change
   Status Report and contains specialized information on
   using the PSP GENLIB compare utility.

   Appendix A describes how to set the optional parameters
   including overriding dynamic allocation parameters and
   excluding specific products.

   Appendix B describes the Product Change Status Report.

   Appendix C contains troubleshooting information related
   to the PSP refresh.

   Appendix D describes PSP Online initialization, both for
   first-time use and after a new PSP distribution
   is installed.

   Appendix E presents a detailed description of the services
   offered by PSP Online and the PSP Online panel flow.

   Appendix F describes the two types of libraries used in
   applying product changes to CA MICS: the PSP libraries and
   the CA MICS installation libraries.

This section contains the following topics:

1.1 Product Change Description and Terminology

1.2 PSP Online Services