The five standard and inquiry exception reports have been identified and described in previous sections in this chapter. This section suggests a plan for the distribution and use of the exception reports. This is intended only to aid you in developing the plan most consistent with your individual environment. The Exception Management Overview should be made available to the data center managers having responsibility for system availability, operation, or performance. The Severity Level Exception Summary should be generated specifically for use by the System Performance Department. The report should contain a prioritized list of all critical, impacting, and warning exceptions. A copy of the critical exceptions report should be distributed to the same managers receiving the Exception Management Overview. The Management Area Exception Summary should be separated by area reported (e.g., availability) and distributed as illustrated in Figure 2-7.
| Management Area Exceptions| Department Distribution List | +---------------------------+------------------------------+ | Availability Exceptions | | | | Operations | | | Quality Control | | | Systems Programming | | | System Performance | |---------------------------|------------------------------| | Performance Exceptions | | | | Systems Programming | | | System Performance | |---------------------------|------------------------------| | Productivity Exceptions | | | | Applications Development | | | Standards Control | | | System Administrators | |---------------------------|------------------------------| | Service Exceptions | | | | Data Center Management | | | Operations | | | Systems Programming | | | System Performance | |---------------------------|------------------------------| | Standards Exceptions | | | | System Administrators | | | Standards Control | | | Applications Development | |---------------------------|------------------------------| | Workload Exceptions | | | | System Administrators | | | Systems Programming | | | System Performance | |---------------------------|------------------------------| | Security Exceptions | | | | Data Center Management | | | Security Control | | | System Administrators | +---------------------------+------------------------------+
Figure 2-7. Management Area Exception Report Distribution
The Full and Short Exception Detail reports are produced
on an as-required basis using Online Inquiry. These reports
are selectively generated to provide the required detail to
support the findings in the summary reports.
The following represents a sample of the types of online
inquiry selection that may prove useful:
o Selection of a specific exception or set of exceptions
o Selection of a user or user group
o Selection by severity level
o Selection by information area
o Selection by date and/or time of occurrence
These selection facilities are useful in analyzing sets
of exceptions; for in-depth analysis of certain exception
types; selective reporting to analyze a particular user, user
department, or group; and for tailoring exception reports for
internal reporting needs.
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