Connector Guides › Connectors Guide › Managing CA IAM CS › Logging › Create Logs for CA Support

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Create Logs for CA Support

If you find a problem with a connector or CA IAM CS, contact CA Support. To help the support team analyze the problem, send your log files to them.

By default, your log files do not contain verbose information, because this extra logging slows down CA IdentityMinder. We recommend that you configure the logging to capture detailed information.

Follow these steps:

  1. Identify how to trigger the problem with your deployment.
  2. Change to cs-home/etc.
  3. Open the following file in a text editor: 
    org.ops4j.pax.logging.cfg
  4. Replace the contents of org.ops4j.pax.logging.cfg with the contents of this file: 
    org.ops4j.pax.logging.cfg.verbose

    The logging configuration is updated immediately.

  5. Trigger the problem that you have identified.
  6. Zip the entire cs-home/logs directory, and include the zipped file with your support request.
  7. Restore the original settings in org.ops4j.pax.logging.cfg.