Release Notes › Installation Considerations › Non-ASCII Character Causes Installation Failure on Non-English Systems

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Non-ASCII Character Causes Installation Failure on Non-English Systems

During CA Identity Manager installation, the installer extracts files to a Temp directory. On some localized systems, the default path to the Temp directory contains non-ASCII characters. For example, the default path to the Temp directory on a Spanish Windows system is the following:

C:\Documents and Settings\Administrador\Configuración local\Temp

The non-ASCII characters cause the installer to display a blank Pre-Installation Summary page, and then cause the installation to fail.

Workaround

Change the tmp environment variable to point to a folder that contains only ASCII characters.