Configuration Guide › Identity Manager Logs › How to Track Problems in CA Identity Manager

How to Track Problems in CA Identity Manager

CA Identity Manager includes the following methods for recording status and tracking issues:

View Submitted Tasks task

Displays the status of all events and tasks in an Identity Manager environment. Administrators use this task in the User Console.

View Submitted Tasks provides the following types of information:

• The list of events and tasks that occur in the environment
• The list of attributes associated with an event
• Successful and failed events
• Events that are in a pending or stalled state
• Rejected events, including the reason for rejection
• Account synchronization status
• Identity policy synchronization status
• Provisioning information (when provisioning is enabled)

Application Server logs

Displays information about all of the components in an Identity Manager installation, and provides details about all operations in Identity Manager.

The location and type of log file depends on which of the following types of application servers you are using:

• WebLogic—Identity Manager information is written to standard out. By default, standard out is the console window in which the server instance is running.
• JBoss—Identity Manager information is written to the console window where the server instance is running, and to jboss_home\server\log\server.log
• WebSphere—Identity Manager information is written to the console window where the server instance is running, and to was_home\AppServer\logs\server_name\SystemOut

See the documentation for your application server for more information.

Directory Server log file

Contains information about activity that occurs in the user directory.

The type of information that is recorded and the location of the log file depend on the type of directory server that you are using. See the directory server’s documentation for more information.

Policy Server log file

Displays the following information when Identity Manager integrates with SiteMinder:

• SiteMinder connection issues
• SiteMinder authentication issues
• Information about Identity Manager managed objects in the SiteMinder policy store
• Password policy evaluation

For information about configuring SiteMinder logs, see the CA SiteMinder Web Access Manager Policy Server Administration Guide.

Policy Server Profiler

If Identity Manager integrates with SiteMinder, allows you to trace internal Policy Server diagnostics and processing functions, including functions related to Identity Manager.

For more information, see How to Trace Components and Data Fields.

Web Agent log files

If Identity Manager integrates with SiteMinder, the Web agents write information to the following two logs:

• Error log file—contains program and operational-level errors, for example, the Web agent not being able to communicate with Policy Server.
• Trace log file—contains warning and informational messages, such as trace messages and flow state messages. It also includes data such as header details and cookie variables.

Note: For more information about Web Agent log files, see the CA SiteMinder Web Access Manager Web Agent Configuration Guide.