Implementation Guide › Managing Identities and Access › Admin Roles for User Account Management › Workflow Approval of Admin Tasks

Workflow Approval of Admin Tasks

To help automate business processes, you can design an admin task to generate a workflow process. A workflow process automates a well-defined procedure that a company repeats frequently. CA Identity Manager includes the WorkPoint workflow engine.

Workflow processes are triggered by CA Identity Manager events which are part of an admin task. For example, the Create User task includes events called CreateUserEvent and AddToGroupEvent. When an event occurs, the workflow engine can:

• Require approvals--An approver must approve an event, such as modifying a user profile, before CA Identity Manager updates a user store. Approvers are administrators who have the Approver role for a particular task.
• Send notifications--The workflow engine can notify users of an event’s status at different stages of a process, such as when a user initiates an event or when an event is approved.
• Generate work lists--Work lists specify the tasks that a particular user must perform. The workflow engine updates administrators’ work lists automatically.

For common events, you can use the workflow processes supplied with CA Identity Manager. Alternatively, you can create custom workflow processes.