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Troubleshooting

Locked and Suspended Passwords

CA Identity Manager distinguishes between locked and suspended accounts in the following way:

• Locked—An account is locked after repeated attempts to log in with an incorrect password.
• Suspended—An administrator can suspend an account for any reason.

SAP UME provides only one attribute for both of these situation cases: islocked, which has the value true for either situation.

This means that CA Identity Manager cannot distinguish between these two cases. When either situation happens, the User Console shows that the account is suspended.

If you click the Resume button, CA Identity Manager unlocks the password or removes the suspension from the account.