Release Notes › Known Issues › Endpoint Types › Salesforce.com › Salesforce.com—Assigning a Provisioning Role to a Suspended Account Does Not Automatically Resume the Account

Salesforce.com—Assigning a Provisioning Role to a Suspended Account Does Not Automatically Resume the Account

Symptom:

When I assign a provisioning role to a suspended account in CA Identity Manager, the provisioning role gets reassigned, but it is not automatically resumed.

This error occurs if you suspended the account using the Account will be Suspended option on the endpoint Settings tab.

Solution:

CA Identity Manager does not support resuming a suspended account when you reassign a provisioning role to the account.

After you assign a role to a CA Identity Manager account for the Salesforce.com connector, do the following:

1. In CA Identity Manager, navigate to Modify User's Endpoint Accounts, and select the endpoint account you want to resume.
2. Click Resume.
3. When prompted to confirm that you want to resume the account, click Yes.

   The account is resumed.