Release Notes › Known Issues › Endpoint Types › Google Apps › Google Apps—Error Message When Creating Google Apps Accounts

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Google Apps—Error Message When Creating Google Apps Accounts

Symptom:

When I create a Google Apps account, I receive the error message Failed to Execute CreateGoogleAppsUser Google Apps account has been created, but some additional operation failed

The account is created in CA Identity Manager and on the Google Apps endpoint, but it is not visible in the CA Identity Manager User Console because it is not associated with the global user.

Solution:

The error occurs when you try to create an account using the same nickname and username.

To fix the problem, do an explore and correlate on the Google Apps endpoint.

The account you created is associated with the global user in CA Identity Manager and is now visible.