Release Notes › Known Issues › Endpoint Types › RSA ACE (SecurID) Connector › Install or Upgrade of RSA Remote Agent Fails Due to ECS Problem

Install or Upgrade of RSA Remote Agent Fails Due to ECS Problem

Valid on Windows and Solaris

Symptom:

When I install or upgrade RSA remote agent, it sometimes fails due to an ECS problem.

Upgrade and fresh install of the remote agent fail with the message "Error applying transforms. Verify that the specified transform paths are valid."

The installation rolls back, and the agent does not get installed.

Solution:

1. Do the following:
   1. Reboot the machine before attempting to install ECS.
   2. Check for sufficient disk space.
   3. Make sure no other installation packages are running from another session.
   4. (Windows) Verify that no Windows automatic updates are running in the background.
2. If your ECS installation was corrupted before you started upgrading RSA Agent, do the following:
   1. (Windows) cd RemoteAgent\RSA\windows\

      CA Enterprise Common Services.exe

      The CA Enterprise Common Services Setup Maintenance program begins.

      Select Remove, and follow the prompts.

      (Solaris) Uninstall ECS:

      cd /opt/CA/eCS/scripts

      ./eCSuninstall.sh

   2. (Solaris) If the uninstall script fails, manually remove ECS:

      rm -rf /opt/CA/eCS

      rm -f /etc/.ecspath

      rm -f /opt/CA/SharedComponents/lib

   3. Locate ECS:

      (Windows) cd RemoteAgent\RSA\windows\

      (Solaris) cd RemoteAgent/RSA/solaris/ecs-installation

   4. Run ECS:

      (Windows) CA Enterprise Common Services.exe

      The CA Enterprise Common Services Setup Maintenance program begins.

      Select Repair, follow the prompts, and use default options.

      (Solaris) ./eCSinstall.sh /opt/CA/eCS

      ECS finishes.

3. Run the RSA Agent installer.

   Your local copy is upgraded.