1. Be sure your systems meet all upgrade prerequisites.

2. Collect information required for the upgrade.

3. Perform the main upgrade procedures.

4. Verify the environments.

5. Update account screens

6. Upgrade the Report Server.

7. Upgrade SiteMinder.

8. Upgrade r12 or r12.5 Environments with Access Roles

9. Upgrade Other Provisioning Components

10. Recompile custom code.