Release Notes › Upgrade Considerations › Unable to Create Exchange Mailboxes

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Unable to Create Exchange Mailboxes

Symptom:

I upgraded eTrust Admin 8.1 SP2 to CA Identity Manager r12.5 SP5 using the integrated installer. After the upgrade, the Exchange Gateway Server field on the Exchange General tab of the Active Directory endpoint does not display an Exchange Server and I cannot create exchange mailboxes. I changed the value of the DisableExchange2007 parameter, but this did not resolve the problem.

Solution:

The CA Identity Manager r12 integrated installer does not enable the Exchange 200x license setting by default. As a result, the ADS connector cannot explore ADS endpoint Exchange-specific attributes and mailboxes cannot be created.

To confirm that that the Exchange 200x license setting is missing, do the following:

  1. Navigate to the folder IMPS_home\logs\ads\<ads endpoint>.log and search for the following: 
    Exchange2000: License: F; EX2mdb: T; EX2servers: T
  2. If the Licence value is ‘F’, the Exchange 200x license setting is missing and you cannot create Exchange mailboxes. The License value should be 'T'.
  3. To resolve the issue, do either of the following:
    1. Re-install the CA Identity Manager Manager Provisioning Server using the individual IMPS installer. During the installation, select both the ADS connector and the Exchange 200x connector.
    2. Start regedit and navigate to the following registry key: 
      HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Identity Manager\Provisioning Server\Components\Server\

      Under the key, create a string registry with the value eTrust_E2K , then set the value to yes.

      Save the value, then restart the im_ccs and im_ps services.

      The Exchange 200x license setting is created in the registry.

  4. Create a mailbox.
  5. Navigate to the folder IMPS_home\logs\ads\<ads endpoint>.log and search for the following: 
    Exchange2000: License: T; EX2mdb: T; EX2servers: T

    If the License value is a 'T', the license setting is now correct.

Note: If an Exchange Server was installed after the ADS endpoint was created, follow the instructions in the Tech Doc TEC446637, How to register a new or additional Exchange Server in an existing Admin installation to update the ADS endpoint so that it recognizes the Exchange Server.