Release Notes › Known Issues › Upgrades › Non Fatal Error when Upgrading CA Identity Manager from r12 CRx to r12.5 SP4 after Provisioning Manager Upgrade

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Non Fatal Error when Upgrading CA Identity Manager from r12 CRx to r12.5 SP4 after Provisioning Manager Upgrade

Symptom:

When I upgraded CA Identity Manager from r12 CRx to r12.5 SP4 after upgrading the Provisioning Manager, CA Identity Manager displays the following error:

The installation wizard has finished upgrading CA Identity Manager but non fatal errors or warnings occurred during the upgrade. For details please see the installation log under C:\Program Files\CA\CA Identity Manager.

Warning/Errors were reported related to the following components

The CA Identity Manager installation log contains the following entry:

Install, com.installshield.product.actions.Files, err, ServiceException: (error code = -30016; message = "The process cannot access the file because it is being used by another process.”

Solution:

The error occurs because the installer cannot create a directory that exists. However, the installation has completed successfully, and the Provisioning Manager is fully functional.