Administration Guide › Workflow › Template Method › Process Templates › Escalation Approval Template Diagram › Using the Escalation Approval Template

Using the Escalation Approval Template

To use the Escalation Approval Template, import the following ZIP file when upgrading from r12.5 to r12.5 SP4:

12.5to12.5SPUpgradeWFScripts.zip

The ZIP file is located in the following default locations:

• Windows: C:\Program Files\CA\Identity Manager\IAM Suite\Identity Manager\tools\WorkflowScripts
• UNIX: /opt/CA/IdentityManager/IAM_Suite/Identity_Manager/tools/WorkflowScripts