Release Notes › Known Issues › Provisioning › General › Account Synchronization is not Available in the CA Identity Manager User Console

Account Synchronization is not Available in the CA Identity Manager User Console

Symptom:

I cannot verify account synchronization or synchronize endpoint accounts in the CA Identity Manager User Console.

Solution:

The CA Identity Manager User Console does not support checking account synchronization or initiating account synchronization.

Use the Provisioning Manager to verify account synchronization for the global user or role or initiate account synchronization for the global user or role.

If you want to verify account synchronization for a large number of users in a role, then verify the synchronization on the parent provisioning role.

This checks synchronization on all account templates included in the provisioning role.

To synchronize accounts for only one endpoint, create one provisioning role for the endpoint account template, and verify the account synchronization for that role. The Provisioning Manager synchronizes only the specified endpoints accounts.

If there are accounts out of sync, then you can synchronize all accounts or select the accounts you want to synchronize from the list.

Note: For more information about account synchronization, see the Provisioning Manager online help.