Administration Guide › Workflow › Template Method › Process Templates › Escalation Approval Template Diagram › Using the Escalation Approval Template

Using the Escalation Approval Template

To use the Escalation Approval Template, you must manually import the following zip file when upgrading from r12.5 to r12.5 SP3:

Workflow 12.5 to 12.5 SP1 upgrade.zip

The zip file is located in the workflowScripts folder under the Administrative Tools.

The Administrative Tools are placed in the following default locations:

• Windows: C:\Program Files\CA\Identity Manager\IAM Suite\Identity Manager\tools
• UNIX: /opt/CA/IdentityManager/IAM_Suite/Identity_Manager/tools