Release Notes › Known Issues › Provisioning › Endpoint Types › Google Apps › Google Apps—CAPTCHA Challenge

Google Apps—CAPTCHA Challenge

Symptom:

During authentication, I receive the following error message with a CAPTCHA challenge:

Authentication failed, CAPTCHA requires answering. Please use the following website to unlock JCS computer: https://www.google.com/a/yourdomain/UnlockCaptcha

Solution:

Do the following:

1. Log on to the computer where the Java CS is running.
2. Open a web browser.
3. Follow the link provided in the error message, and replace yourdomain.com with your Google Apps domain. For example:

   https://www.google.com/a/yourdomain.com/UnlockCaptcha
   

4. Answer the CAPTCHA question.

   The Google Apps server issues a new authentication token and trusts your computer.