Release Notes › Known Issues › Provisioning › Endpoint Types › Salesforce.com › Salesforce.com—Account Deletion and Suspension › Error Message When Deleting Salesforce.com Account

Error Message When Deleting Salesforce.com Account

Symptom:

When I try to delete a Salesforce.com account I receive the error message Failed to Execute DeleteSalesforceUser.

The error occurs when any operation that attempts to delete a Salesforce.com account directly or indirectly occurs. For example, removing the role that created that account.

Solution:

The message is generated if the option Accounts will be deleted from both the provisioning directory and the managed endpoint (not supported by Salesforce) is selected on the Endpoint Settings tab in the CA Identity Manager User Console.

This option is not applicable to the Salesforce.com Connector, as Salesforce.com does not support account deletion.

The option Accounts will be Suspended should be selected by default for delete operations on Salesforce.com accounts.

To specify that all delete operations initiated on a Salesforce.com account suspend the account on the Salesforce.com endpoint, do the following:

1. On the Endpoint Settings tab in the CA Identity Manager User Console, select Accounts will be suspended.

   This specifies that all future delete operations initiated on a Salesforce.com account suspend the account on the Salesforce.com endpoint, and are placed in a DeletePending state.

2. Delete the account again.

   The account is suspended on the Salesforce.com endpoint, and is visible in CA Identity Manager in a DeletePending state.