Release Notes › Known Issues › Provisioning › Endpoint Types › Salesforce.com › Salesforce.com—User's do not Receive an Email with their Temporary Password from Salesforce.com on Password Reset

Salesforce.com—User's do not Receive an Email with their Temporary Password from Salesforce.com on Password Reset

Symptom:

I reset a user's password using the Reset Password check box on the Account tab of the Salesforce.com connector in the CA Identity Manager User Console. The user did not receive an email from Salesforce.com with their temporary password. The user is locked out of their account.

Solution:

There is a known issue in Salesforce.com that prevents you from resetting a user password through the CA Identity Manager User Console.

Set the user password by using the Password and Confirm Password fields on the Account tab in the CA Identity Manager User Console. You can then manually communicate the new password to the user.

Salesforce.com—Assigning a Provisioning Role to a Suspended Account Does Not Automatically Resume the Account

Symptom:

When I assign a provisioning role to a suspended account in CA Identity Manager, the provisioning role gets reassigned, but it is not automatically resumed.

This error occurs if you suspended the account using the Account will be Suspended option on the endpoint Settings tab.

Solution:

CA Identity Manager does not support resuming a suspended account when you reassign a provisioning role to the account.

After you assign a role to a CA Identity Manager account for the Salesforce.com connector, do the following:

1. In CA Identity Manager, navigate to Modify User's Endpoint Accounts, and select the endpoint account you want to resume.
2. Click Resume.
3. When prompted to confirm that you want to resume the account, click Yes.

   The account is resumed.

Salesforce.com—Error Message when Creating Salesforce.com Accounts

Symptom:

When I create a Salesforce.com account, I receive the error message Failed to Execute CreateSalesforceUser Salesforce.com User has been Created but Some Additional Operation Failed.

I cannot see the account that I created in the CA Identity Manager User Console.

Solution:

The error can occur under the following conditions when you create the user account:

• The password you specified did not meet Salesforce.com minimum password complexity requirements. For example, you specified a password of less than eight characters in length.

  This occurs because Salesforce.com allows you to create an account without specifying a password.

  The account is created in CA Identity Manager, but it is not visible because it is not associated with the global user. The account appears in your Salesforce.com organization, but a password has not been set.

• You specified that the user was a member of a non-existent public group. This can occur if:
  • The group was deleted on the Salesforce.com endpoint but you have not performed an explore and correlate in CA Identity Manager.
  • The account template you used to create the user specifies non-existent groups.

  CA Identity Manager ignores all invalid group memberships.

Do one of the following:

• If you received an error message stating that the password you specified when you created the account did not meet the minimum password complexity requirements, set a password that meets the minimum password complexity requirements in the CA Identity Manager User Console.

  The user account you created is associated with the global user in CA Identity Manager and is now visible.

• If you received an error message stating that the user was a member of a non-existent public group, add the user to the correct groups.